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info eTAG/webDEALER: County Out-of-State Buyer Tag Payment Process

For your convenience, the TxDMV is providing step by step instructions on how to process Out-of-State Buyer Tag Payments.

County Out-of-State Buyer Tag Payment Process (2 minutes)

info eLICENSING: Dealer Complaints

For your convenience, the TxDMV is providing step by step instructions on how to file dealer complaints using the new eLICENSING system.

Filing a Dealer Complaint in eLICENSING - For Tax Assessor-Collectors

eLICENSING for Tax Assessor-Collectors: How to Submit a Complaint (6 minutes)

info New and Revised Learning Modules

In response to recent concerns related to fraud detection training, The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle Administrators (AAMVA).

AAMVA’s Fraud Detection & Remediation (FDR) program is the industry’s premier fraud training used by DMV’s, law enforcement, federal agencies, and corporations worldwide. AAMVA’s training modules and supplements develop skills in the authentication of documents in more than 12 categories.

FDR is the most comprehensive anti-fraud toolbox available. The modularized eLearning suite provides invaluable training to anyone handling secure documents or sensitive transactions. Although this training is not mandatory, the TxDMV recognizes the importance of making this training available. Today’s technology-rich environment opens the door for fraudsters to expand their sphere of influence and corrupt the seemingly incorruptible. By arming your staff with knowledge to combat the ever-changing methods of corruption, your county will be playing a vital role in the reduction of fraud and the protection of our citizens.

This training is located on the TxDMV training portal located at https://learningtxdmv.articulate-online.com/Login.aspx. The training is modularized, and with the aid of the AAMVA Fraud Detection and Remediation training implementation plan, your county will be well on its way to protecting itself and from fraud.

Training Modules Include:

FDR Level 1 – Core

  • Intro to Fraud
  • Security Features
  • Counterfeits and Alterations
  • People and Actions
  • FDR Tools

FDR Level 1 – Driver

  • Birth Certificates
  • DLs and IDs
  • Travel Documents
  • Social Security Cards
  • Immigration Documents
  • Military IDs
  • High Quality Counterfeits 1

FDR Level 1 – Vehicle

  • Vehicle Documents
  • NMVTIS Investigation Tools

FDR Level 2

  • Intro to Covert Features
  • Expanding the Review
  • High Quality Counterfeits 2

FDR for Managers/Administrators

  • Administrator’s 15
  • Administrator’s 15 Focus Modules
  • Internal Fraud for Managers

Documents for download:

The Texas Department of Motor Vehicles would like to thank you for joining us in our efforts to reduce fraud and improve the services we provide to the Texas motoring public.

Go To TxDMV Learning Center

infoRTS Refactoring & Cognos

For your convenience, all documents and training relating to this topic have been grouped in one place. The RTS Refactoring Resources page is easily accessible from the Toolbox or the link below.

RTS Refactoring Resources

infowebDEALER

List of Counties Actively Using webDEALER

webDEALER 4.1.1 County User Guide

webDEALER 4.1.1 Dealer User Guide

webDEALER 3.1.1 Commercial Fleet Buyer User Guide

Release Notes
& Support

RTS Release Notes

RTS 9.0.0

RTS 9.0.0 Release Notes

 

Cognos Release Notes

 

webAGENT

webSUB Documents

webSUB 1.6.0 Release Notes

webSUB Training Materials

County All-in-One (LMS)

Add Location for Agent/TAC Job Aid

New User Login Job Aid

Add an Administrator Job Aid

Processing Registration Job Aid

Manual Inspection Verification Job Aid

Managing Batches Job Aid

Approving Batches Job Aid

Error Codes Job Aid

 

webDealer

webDEALER 3.1.0 Release Notes

Equipment
Guide

The County Equipment Guide is the official reference guide for policies and procedures related to equipment and certain consumable supplies issued by the department to the county tax assessor-collectors’ offices.

County Equipment Guide

RTS Workstation Lease Agreement (fillable PDF)

eLearning User Account Form (fillable PDF)

Equipment Request Form (fillable PDF)

Equipment Move Form (fillable PDF)

Workstation Modification Form (fillable PDF)

 

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