A Texas dealer is responsible for processing title and registration on behalf of their customer within 30 days of the date of purchase or 45 days if seller financed (they provide the financing).
If it has been 30 days and you have not received your title and/or registration, you can file a dealer complaint against the dealer.
Our Enforcement Division investigates complaints against licensed dealers. You may submit a dealer complaint online. Once you have submitted the complaint you will receive a reply email with a case number. You will need the case number to track your complaint status. Complaints are assigned to an investigator in the order received. Please allow up to 3 weeks for the complaint to be assigned to an investigator. The investigator will reach out to you for more information, if needed.
If the buyer's temporary tag expires before the complaint is settled, we recommend you purchase a 30 day temporary permit to put on your vehicle at your local County Tax Office or Regional Service Center.