Phone
Toll-Free Phone Number
1 (888) DMV-GOTX or
1 (888) 368-4689
Local Phone Number
(512) 465-3000
Fax: (512) 465-4129
Business Hours
Monday - Friday
8:00am - 5:00pm
(Central Time)
We will:
- Discuss, assist and resolve your issue by phone.
- If additional research is necessary, we will reply to you within 3 business days.
Dealer Contacts
| Subject | Phone Number |
| Licensing/Salvage Information | (888) 368-4689 or (512) 465-3000 |
| eTAG Helpline | (512) 465-4010 |
| Dealer Licensing Receptionist | (512) 465-4029 |
| Fax | (512) 465-4190 |
Enforcement Contacts
| Subject | Phone Number |
| Enforcement Division Administrative Staff | (512) 465-4204 |
| Motor Vehicle Investigations | (512) 465-4205, Fax: (512) 465-5651 |
| Motor Carrier Investigations | (512) 465-4207, Fax: (512) 465-5652 |
| OverSize/OverWeight Investigations | (512) 465-4032, Fax: (512) 465-5652 |
| Advertising | (512) 465-4147 |
| Lemon Law | (888) 368-4689 or (512) 465-3000 |
| Dealer Enforcement/Training | (888) 368-4689 or (512) 465-3000 |
Other Contacts
| Subject | Phone Number |
| Automobile Burglary and Theft Prevention Authority (ABTPA) | (512) 465-1485 |
| Office of Administrative Hearings | (512) 465-5000 |
| Media Inquiries | (512) 465-1484 |
| Specialty License Plates (including Military) | (512) 374-5010 |
Mailing Address
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Avenue
Austin, Texas 78731
Please include:
- First and last name
- Return mailing address
- Vehicle information (vehicle identification number or license plate)
- Telephone number
- Email address
- Detailed description of your comment or concern (background information) and explain how we can assist you
- For dealers, provide your dealer license number and/or work item number
Feedback
Tell us how we are doing!
- We are committed to continually improving our service to you.
- Your feedback is vital to our mission of providing exceptional customer service.
- If you have a suggestion, complaint, or even a compliment, we would love to hear from you.
Click the button below to begin!
Complaints
We investigate complaints against vehicle dealers licensed to sell vehicles in Texas. You can file a complaint whether you are a consumer or a vehicle dealer. For additional information or assistance with enforcement actions, call us at (888) 368-4689 or (512) 465-4204.
Complaints Against Vehicle Dealers
If you have a complaint about a motor vehicle dealer transaction or advertisement, please follow the steps below:
- To go to the Motor Vehicle Dealer Online Complaint System, click on the button below:
- Attach a copy of the sales contract and other documents you may have received from the dealer. For advertising complaints, please attach a copy of the advertisement.
- Should you have trouble filing, please contact us at (888) 368-4689.
Complaints About Defective Vehicles
If your complaint is about a defective vehicle, you may be able to receive assistance through the Texas Lemon Law.
Learn About the Texas Lemon Law
Complaints Against a Motor Carrier
You may submit your complaint against a motor carrier (i.e.- trucking company, moving company or bus company) using our online system. You will be notified via email when the case has been accepted.
