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Contact Us

Phone

Toll-Free Phone Number

1 (888) DMV-GOTX or
1 (888) 368-4689

Local Phone Number

(512) 465-3000
Fax: (512) 465-4129

Business Hours

Monday - Friday
8:00am - 5:00pm
(Central Time)

We will:

  • Discuss, assist and resolve your issue by phone.
  • If additional research is necessary, we will reply to you within 3 business days.

 

Dealer Contacts
Subject Phone Number
Licensing/Salvage Information (888) 368-4689 or (512) 465-3000
eTAG Helpline (512) 465-4010
Dealer Licensing Receptionist (512) 465-4029
Fax (512) 465-4190
Enforcement Contacts
Subject Phone Number
Enforcement Division Administrative Staff (512) 465-4204, Fax: (512) 465-5650
Motor Vehicle Investigations (512) 465-4205, Fax: (512) 465-5651
Motor Carrier Investigations (512) 465-4207, Fax: (512) 465-5652
OverSize/OverWeight Investigations (512) 465-4032, Fax: (512) 465-5652
Advertising (512) 465-4147
Lemon Law (888) 368-4689 or (512) 465-3000
Dealer Enforcement/Training (888) 368-4689 or (512) 465-3000
Other Contacts
Subject Phone Number
Automobile Burglary and Theft Prevention Authority (ABTPA) (512) 465-1485
Office of Administrative Hearings (512) 465-5000
Media Inquiries (512) 465-1484
Specialty License Plates (including Military) (512) 374-5010

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You may request government records under the Texas Public Information Act (Texas Government Code, Chapter 552). Please click the link below to visit our Open Records page for more information or to submit a request.


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Mail

Mailing Address

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Avenue
Austin, Texas 78731

Please include:

  • First and last name
  • Return mailing address
  • Vehicle information (vehicle identification number or license plate)
  • Telephone number
  • Email address
  • Detailed description of your comment or concern (background information) and explain how we can assist you
  • For dealers, provide your dealer license number and/or work item number

Feedback

Tell us how we are doing!
  • We are committed to continually improving our service to you.
  • Your feedback is vital to our mission of providing exceptional customer service.
  • If you have a suggestion, complaint, or even a compliment, we would love to hear from you.

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TxDMV SURVEY

Complaints

We investigate complaints against vehicle dealers licensed to sell vehicles in Texas. You can file a complaint whether you are a consumer or a vehicle dealer. For additional information or assistance with enforcement actions, call us at (888) 368-4689 or (512) 465-4204.

Complaints Against Vehicle Dealers

If you have a complaint about a dealer's sales practices, please follow the steps below:

  1. For the fastest processing of your complaint, go to the Motor Vehicle Dealer Online Complaint System:

    Motor Vehicle Dealer Online Complaint System

  2. Following the directions, provide a copy of the sales contract and other documents you may have received from the dealer. For advertising complaints, please provide a copy of the advertisement.
  3. If we find evidence of a violation of the laws we enforce we may initiate administrative action in the name of the TxDMV against the person or entity. Please be advised that any civil penalty collected by the TxDMV is credited to a specified state fund. The Texas Department of Motor Vehicles cannot pursue a private claim for damages on your behalf. You may have civil claims against the dealer or person you are complaining about that are separate and apart from our administrative action. We encourage you to seek private legal counsel to assist you in determining your rights, time limits to file civil claims and other options in this matter.
  4. Should you have trouble filing, please contact us at (888) 368-4689.

Complaints About Defective Vehicles

If your complaint is about a defective vehicle, you may be able to receive assistance through the Texas Lemon Law.

Learn About the Texas Lemon Law

Complaints Against a Motor Carrier

You may submit your complaint against a motor carrier (i.e.- trucking company, moving company or bus company) using our online system. You will be notified via email when the case has been accepted.

Online Complaint Management System
Send an Email
Household Goods Mover Complaint Form

Copyright © 2018 Texas Department of Motor Vehicles. All rights reserved. - 4000 Jackson Ave, Austin, TX 78731