Performance Quality Recognition Program
The Texas Department of Motor Vehicles (TxDMV) established the Performance Quality Recognition Program (PQRP) to recognize county tax assessor-collectors that go above and beyond in complying with Texas laws, agency rules, and exceeding expected customer service. The department is charged by statute to establish standards for uniformity and service quality for counties. This program provides the best practices the department has determined to recognize county tax assessor-collectors and their offices for outstanding performance and efficiency in processing title and registration transactions.
This is a voluntary multi-level recognition program available to all 254 county tax assessor-collectors. The three levels of recognition for the program are Bronze, Silver, and Gold. Each level contains criterion in the following five categories, Business Process, Fraud Prevention, Customer Service, and Training. All county tax assessor-collectors interested in participating in the program must apply for a designated level and meet all criterion requirements outlined for that level of recognition in addition to the requirements outlined for any level prior.
A list of counties achieving one of the three levels of recognition will be available following the conclusion of the initial award cycle.