Vertafore, Inc. recently determined that three data files potentially containing driver license information from any driver license issued before February 2019, vehicle registration, and lienholder information may have been placed by a Vertafore employee in an unsecured external storage service online.
If you think your personal information has been compromised by Vertafore, Inc. you should visit Vertafore’s website at www.vertafore.kroll.com or call Vertafore’s toll free number: 888-479-3560 on weekdays between 8 a.m. and 5 p.m. Central time.
If you have received any information or notice that your information was compromised, you can provide that notice or information to the Texas Office of the Attorney General (OAG) by:
- filing a consumer complaint and attaching the information at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
- printing and mailing it to:
Office of the Texas Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
You can learn about protecting yourself from identity theft by visiting the OAG website
Frequently Asked Questions
- Am I affected by this breach; was my information compromised?
TxDMV does not have that information. You will need to contact Vertafore by calling Vertafore’s toll free number: 888-479-3560 weekdays between 8 a.m. and 5 p.m. Central time.
- What information of mine could have been compromised by the breach?
Vertafore determined that driver license information contained in any driver license issued before February 2019, vehicle registration, and lienholder information may have been compromised. For more information, you should contact Vertafore by calling Vertafore’s toll free number: 888-479-3560 weekdays between 8 a.m. and 5 p.m. Central time.
- How did Vertafore obtain my information?
Vertafore believes that it may have previously received this information from the Texas Department of Public Safety and the Texas Department of Motor Vehicles. Subject to certain restrictions on its use, Texas law permits, and at times requires, the release to authorized parties of driver license and vehicle registration information. See Transportation Code Ch. 730 and the Federal Drivers Privacy Protection Act.
- What steps does the state take to safeguard my information?
The Texas Department of Motor Vehicles takes protecting consumer information very seriously. The department only allows outside use of information for reasons found in Transportation Code Chapter 730 and the Federal Drivers Privacy Protection Act. The department classifies data and protects data based on existing statutory regulations and industry principles, and retains and destroys all data in accordance with state and agency data retention and data sanitization policies.
- What steps can I take to protect myself from identify theft?
You may wish to place a fraud alert on your credit report so that if anyone applies for credit with your information, the business must verify your identity before issuing any credit; you may also want to change the passwords, pin numbers, and log in information of your accounts.
To learn more about fraud alerts and other steps you can take to protect yourself from ID theft, visit the Identity Theft page on the OAG website:
- Is Vertafore under investigation?
Vertafore provided the Office of the Attorney General with notice of this matter as required by the Texas Identity Theft Enforcement and Protection Act. The Office of the Attorney General’s Consumer Protection Division is actively investigating the matter.
Vertafore is also actively assisting law enforcement in investigating the event and the extent to which data may have been impacted.
- What will happen if someone has my personal information?
Contact Vertafore by calling Vertafore’s toll free number: 888-479-3560 weekdays between 8 a.m. and 5 p.m. Central time for information about free credit monitoring and identity restoration services. Although no financial information was impacted, it is always a good idea to remain vigilant, to review your account statements and to monitor your credit reports.
- Do I contact the same phone number for concerns about both driver license and vehicle registration information?
Yes, contact Vertafore’s toll free number: 888-479-3560 for information about both driver license and vehicle registration information that may have been compromised.
If you wish to file a complaint about your driver license or vehicle registration information being compromised, you may visit OAG’s Consumer Protection website at: