Vision 21 logo Vision 21 represents a multi-year, multi-phased program that will modernize the Texas Department of Motor Vehicles (TxDMV) business processes and develop the new technologies necessary to support them. These changes will enable TxDMV to provide best-in-class service to our customers, quickly comply with Legislative mandates and support the safety of law enforcement and citizens through accurate and real-time data.

TxDMV's information systems have evolved over the years, but are not keeping pace with the expectations of taxpayers and other customers. With Texas population growth resulting in the addition of over a million cars a year, high-tech advances and rising government demands make it clear it's time to map a new route for the 21st century.

Cutting-edge technology, combined with streamlined business processes, will increase the efficiency of our operations and their value to our customers.

Benefits of Vision 21

Implement recommendations made by Sunset Review in Summer 2008
One Stop Shopping with 24 hour, seven days a week availability for all customer transactions via the Internet including vehicle registrations, requests for titles and address changes
Elimination of redundant data collection and unnecessary forms
Consumer protection by providing information on previously owned vehicles
Simplified, standardized fees simplifying the entire registration process
Electronic titles stored by TxDMV, so no more paper titles to keep track of
Improved support of Homeland Security by providing law enforcement real-time access to vehicle data

Timeline

This is just the beginning! Vision 21 received approval to proceed by the Legislature and Quality Assurance Team (QAT) in Summer 2009. Also in 2009, HB 3097 identified four TxDOT divisions to become the new Texas Department of Motor Vehicle (TxDMV). So, we are currently in the process of formulating the approach to Vision 21 that will allow us to make progress against our commitments as well as transition effectively to the new TxDMV.