All dealers should make sure they have printed out their allotment of Internet Down tags in case they are needed as the old style tag (untitled vehicle) tag will no longer be legal.

e-Tag System Troubleshooting

There may still be a few problems generating e-Tag images. Frequently, processing problems are the result of various types of Internet service, computer equipment and software being used.

Please see our e-Tag Dealer FAQs for minimum computer requirements.

e-Tag Workarounds

Here is a series of workarounds for common problems:

Problem 1: I can enter my data, view and print the e-Tag images.

Your system is working properly. Thank you for your patience.

Problem 2: I can log onto the system and enter data but I can't print the e-Tag images.

Please enter the data into the system as you normally would.
After generating the tags (at the printing step) write down the VIN, e-TAG number and all relevant information and then manually enter them into the new templates.
After that print and bag as usual.
See the e-Tag Dealer FAQs for information on obtaining new templates.

Problem 3: I can't get all of my information out of the system.

Your desired DBA may not be listed or other information may be missing from the tag data.
If nothing is working, you may use an Internet-down tag.
Please continue working with us to resolve your e-TAG issues during this period.
To help us serve you better, please read the e-Tag Dealer FAQs.

Report e-Tag Problems

If you cannot resolve your issue, please provide feedback with as much specific information as possible so we can troubleshoot the problem.

Please see How to Report e-Tag Problems. You may contact us by email or phone at the contacts listed in the FAQ.

Important Updates

All dealers with e-Tag accounts and all new dealers are automatically subscribed to an email Dealer e-Tag Update.

Important updates are distributed to authorized dealers through email.

Temporary Tag Information

Title	PDF
e-Tag Dealer FAQs
How to Report e-Tag Problems