	What if I already have a username and password but I still can't log in? If you have already received your login information from MVD and you can’t login to the e-Tag database then contact the Vision 21 e-Tag Help Desk at (512) 302-2020 for assistance Monday - Friday, 7 p.m. - 5:30 p.m.
	What do I do if some of the boxes on the screen are overlapped and the page looks funny using Mozilla Firefox? At this time the Vision 21 e-Tag Database works best with Microsoft^® Internet Explorer^® (Version 6 or above).
	Can I use my Apple^® computer to access the Vision 21 e-Tag database? At this time the Vision 21 e-Tag Database works best with Microsoft^® Internet Explorer^® (Version 6 or above).
	What do I do if I click on "Print Tag Image" or "Reprint Tag Image" and nothing happens? You must disable all pop-up blockers on your computer. On the Internet Explorer® menu bar go to “Tools” then “Pop-up Blocker” Then “Turn OFF pop-up blocker”. Other programs on your computer such as Google^® Toolbar and Yahoo^® Toolbar may also run pop-up blockers.
	What do I do if I click on "Print Tag Image" or "Reprint Tag Image" and I get an error message? You must have Adobe Acrobat^® Reader installed on your computer. You can install the latest version of the Adobe Reader for free. Uncheck the box next to “Free Google Toolbar” then click “Download Now” to begin the installation.
	What if I don't see any agent names in the pull-down menu when I am trying to create an Agent-Specific dealer tag? To add agent names to the list: Click on the “Activity Home” link near the top of the page Select “Manage Agent Names” from the “What Would you like to do?” list. Click “add new” then type in a name then click “save”. The name will then appear on the list of agents when you create agent specific tags.