Specialty License Plates eView

Welcome to eView where the Texas Department of Motor Vehicles seeks your input on proposed specialty license plate designs. Here you can review and share feedback on the new designs.

The current eView is open until 5 p.m. (CST), Monday, August 29, 2016.

The TxDMV approves and oversees the manufacturing of personalized and specialty license plates. We review the designs submitted by the specialty plate marketing vendor and/or non-profit organizations, making sure the plates meet safety legibility requirements.

Some plates are available directly from the TxDMV while others are offered by My Plates, the state's specialty plate marketing vendor. TxDMV provides the system to collect and distribute the proceeds and register the plates to vehicles.

For more information on how specialty license plates are proposed, see our brochure.

Take a look at the proposed specialty license plate design(s) and submit your eView. Your opinion matters to us and we appreciate you taking the time to share your thoughts.


Texas Tough Black

The Texas Tough Black license plate is being presented by My Plates, the specialty license plate marketing vendor. Proceeds from the sale of this plate would benefit Texas General Revenue Fund One and My Plates.

 

Blue Knights

Additional Feedback

Please use the form below if you would like to share additional comments by email. To contact us by phone, click here.

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Office of Administrative Hearings

The Office of Administrative Hearings (OAH) was created by HB 1692 (83rd Texas Legislature, Reg. Session) and began operations on January 1, 2014. OAH conducts hearings statewide adjudicating Lemon Law and Warranty Performance complaints filed by Texas consumers. OAH ensures that the complaints are resolved efficiently and effectively by issuing decisions and orders in a consistent and timely manner. The Hearing Examiners are based in Austin and travel throughout the state in order to conduct the hearings.

Prehearing
Procedures

A Lemon Law or Warranty Performance complaint is initiated in the Lemon Law section of the Texas Department of Motor Vehicles’ (TxDMV) Enforcement Division. The Lemon Law case advisors help the parties attempt to resolve the complaint without the need for proceeding to hearing. If a resolution cannot be reached, then the complaint is referred to OAH for a hearing.    

Once a complaint has been referred to OAH, a hearing notice will be mailed to the parties. The notice will inform the parties of the date, time, and location of the scheduled hearing, as well as the legal authority under which the hearing is conducted. In addition, the notice provides information to the parties of the hearing procedures, the parties right to representation, the parties right to submit exhibits and how to submit them, along with other necessary information.

All hearings are scheduled for four hours and are conducted in or near the Complainant’s location. The hearings are informal and, as such, the parties are not required to be represented by an attorney. However, a party may have an attorney represent them. If a party decides to obtain an attorney for a hearing, they must notify the Hearing Examiner at least five business days prior to the hearing date of the identity of the attorney. In addition, the attorney must file a written notice of appearance to be the attorney of record. Parties are not entitled to have an attorney appointed for them.

Sometime prior to the scheduled hearing date, the Hearing Examiner will conduct a prehearing telephone conference with the parties. During the prehearing conference, the Hearing Examiner will address the hearing date, time, and location; the identities of representatives and witnesses; exhibits; arranging for a prehearing vehicle inspection, if necessary; and any other matters that may assist in the fair, efficient, and expeditious conduct of the hearing. No evidence regarding the underlying complaint will be taken by the Hearing Examiner during the prehearing conference, as its purpose is informational and it is not a fact finding procedure. 

Law and Rules Governing Hearings

OAH has the authority to conduct hearings and issue decisions under Sections 2301.601 through 2301.613 of the Texas Occupations Code.

In addition, the hearing procedures followed by the Hearing Examiner can be found in Sections 2301.701 through 2301.713 of the Texas Occupations Code and the Texas Administrative Code, Title 43, Part 10, Chapter 215, Sections 215.21 through 215.58 and Sections 215.201 through 215.210.

Hearing Procedures

Presentation of Evidence – In each hearing, the Complainant has the burden of proof to establish that the vehicle complained of has a defect that the Manufacturer or its agent has been unable to repair. Since the Complainant has the burden of proof, they present their evidence first, followed by the Manufacturer. All testimony will be taken under oath.

Witnesses – Each party may call witnesses. Witnesses first answer questions from the Hearing Examiner, then from the party who called them, and then may be cross-examined by opposing parties. In some circumstances witnesses may be required to wait outside the hearing room until they are called in to the room to testify.

Exhibits – The Hearing Examiners frequently request that a party provide documents which are entered into evidence at the hearing. The most commonly requested documents are: the vehicle sales contract or purchase order, an odometer statement for the vehicle in question, warranty documents, repair orders or receipts for repairs performed to the vehicle, correspondence with the manufacturer relating to the repairs, and written notice to the manufacturer of the alleged defect/non-comformity to the vehicle. Any party submitting a document to be used as evidence, must bring two copies of the document to the hearing: one for the Hearing Examiner and one for the opposing party. In addition, the submitting party should have a copy of the document for themselves. Some documents a party may wish to submit may be inadmissible and excluded by the Hearing Examiner. The Texas Rules of Evidence govern objections and what may be admitted as evidence. When submitting any documents, correspondence or sending e-mails, please ensure all parties are copied.

Vehicle Inspection – Oftentimes it is necessary to inspect or test drive the vehicle that is the subject matter of the complaint to determine if the alleged condition can be recreated. Therefore, it is necessary that the vehicle be present at the hearing location for the inspection or test drive to take place, unless there has been a prior ruling by the Hearing Examiner that the vehicle not be present due to a prohibitive circumstance.

Closing Statement – Each party may summarize what the evidence shows and argue why the Hearing Examiner should decide in that party’s favor. The closing statement is not evidence and should not be used as an opportunity to provide additional evidence that was not submitted earlier in the hearing.

Decision and
Final Order

After the hearing is completed and the hearing record closed, the Hearing Examiner will prepare a written Decision and Final Order based on all of the evidence admitted at the hearing. The Hearing Examiner is required to issue the Decision and Final Order within 60 days from the date that the hearing record is closed.

If the Hearing Examiner determines that the vehicle has a defect or noncomformity that still exists, then he can order replacement, repurchase, or repair of the vehicle in question. If the Hearing Examiner determines that the Complainant has not established that a defect still exists in the vehicle, that the vehicle has been repaired, or that the Complainant has not met all of the requirements to establish relief under the Lemon Law, then the Hearing Examiner can dismiss the complaint.

Once a Decision and Final Order is issued, either party may file a Motion for Rehearing if they disagree with it. A Motion for Rehearing must specify the findings of fact or conclusions of law which the party disagrees with and any evidentiary or legal ruling that they are claiming to be wrong. The motion must also state the legal and factual basis for the claimed error. When submitting a Motion for Rehearing, the moving party must ensure that the opposing party(ies) are served a copy of the motion.

A Motion for Rehearing must be filed with OAH not later than the 25th day after the date the Decision and Final Order is signed. The opposing party in the hearing may file a reply to a Motion for Rehearing not later than the 40th day after the date the Decision and Final Order is signed. The Chief Hearing Examiner shall act on the Motion for Rehearing not later than the 55th day after the date the Decision and Final Order is signed.

If a party’s Motion for Rehearing is denied, then the party may seek judicial review of the decision in district court in Travis County or the court of appeals for the Third Court of Appeals. Any petition for judicial review must be filed not later than the 30th day after the date on which the decision becomes final and appealable.

Frequently
Asked Questions

What is the Office of Administrative Hearings (OAH)?

House Bill 1692 (83rd Texas Legislature, Regular Session) established the Texas Department of Motor Vehicles’ (TxDMV) Office of Administrative Hearings (OAH) effective January 1, 2014, in order to streamline the process of conducting hearings under the Texas Lemon Law. OAH is tasked with conducting fair and unbiased administrative hearings and issuing decisions in a timely manner.

What is a Hearing Examiner?

A Hearing Examiner is a neutral presiding officer who is an unbiased, independent adjudicator. The Hearing Examiner conducts the hearing, listens to the evidence and arguments of the parties, and writes a Decision and Final Order based on the evidence presented at the hearing. In addition, the Hearing Examiner is authorized to conduct conferences before and after the hearings, issue written orders, and generally control the course of the hearing. OAH’s Hearing Examiners are licensed Texas attorneys.

What is an administrative hearing?

An administrative hearing is conducted in basically the same way as a trial at a courthouse, but more informally. The parties may present documentary evidence to be entered as exhibits in the hearing. They have the right to question their own witnesses and cross-examine opposing witnesses. In addition, the parties are provided with an opportunity for a closing statement indicating why they believe that the Hearing Examiner should rule in their favor. The Hearing Examiner will rule on the admission of evidence and on objections and acts as both judge and jury.

I feel that my vehicle is a lemon, how do I file a Lemon Law complaint?

Lemon Law complaints may be filed with TxDMV’s Enforcement Division’s Lemon law section. A request for replacement or repurchase of the complained of vehicle, must be accompanied by a $35 filing fee. Additional information regarding the complaint process can be found here: http://www.txdmv.gov/motorists/consumer-protection/lemon-law

Do I need an attorney or may I represent myself?

If you are a party in an OAH hearing, you are not required to be represented by an attorney. You may represent yourself in the hearing. It is the Hearing Examiner’s responsibility to ensure that the hearing record is fully developed and that you have been given an opportunity to present all of your evidence. However, the Hearing Examiner cannot provide you with legal advice.

Can I resolve my complaint without an administrative hearing?

Even though your complaint may have been forwarded to OAH and a hearing scheduled, you are always free to attempt to settle your complaint with the manufacturer. If you do reach a settlement prior to the hearing date, please notify OAH of the settlement and request a dismissal of your complaint. The dismissal request must be in writing and mailed or e-mailed to OAH.

What if I need an interpreter?

If you need a language or sign interpreter in order to participate in your hearing, please contact OAH at least two weeks before the hearing date so an interpreter can be scheduled. OAH will arrange and pay for the interpreter.

Where will my hearing be held?

Hearings are conducted in various locations throughout the state. OAH attempts to set the hearing in a location near the Complainant’s home, but some travel to the hearing location may be required by the parties.

The main locations for our hearings are:

May I submit a video or audio recording as evidence for a hearing?

Video or audio recordings of the complained of problem with a vehicle may be submitted as evidence in a hearing. However, the recording must be on a USB flash drive or a CD or DVD. In addition, copies of the recording must be submitted to the opposing party at least five (5) days prior to the hearing date.

Can I obtain a transcript of my hearing?

OAH does not provide written transcripts of the hearing recording. However, you can obtain a CD with the recording on it at no charge.  Request For Audio Recording

Can I request a Motion for Continuance?

A party may request a continuance of a hearing prior to the hearing date by filing a Motion for Continuance. The motion must be provided to the opposing party, as well as OAH as soon as the need for a continuance is determined. The opposing party in the hearing will be given an opportunity to protest the granting of any continuance. A continuance will be granted by the Hearing Examiner at his discretion. Motion for Continuance

If you have any questions regarding your hearing or any other matter related to the hearing process, please do not contact the Hearing Examiner directly as this is inappropriate without the opposing party’s presence. OAH staff can answer any questions and can be contacted by phone at (512) 465-5000 or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

Additional documents

Contact Us

  • Phone: 512-465-5000
  • Fax: 512-465-5656
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Texas Lemon Law

LemonLawIf you are having repeated problems getting your new vehicle to operate the way that it should, the Texas Lemon Law may help you get it repurchased, replaced or repaired.

Eligibility

When can I use the Texas Lemon Law?

If you have purchased or leased a new motor vehicle and it develops a defect or condition that substantially impairs the motor vehicle’s use, market value or safety, you may be eligible for relief under the Texas Lemon Law. You are required to allow the manufacturer a reasonable opportunity to repair the defect(s) before you may file a complaint for lemon law relief. There is a $35 filing fee required with the submission of the Lemon Law complaint form. The number of reasonable attempts may vary based upon the defect’s effect on the normal operation of the motor vehicle.

How many “reasonable attempts” to repair a defect is the manufacturer allowed?

One way to show the dealer has had a reasonable number of attempts to fix a defect is to pass the following tests. Mileage requirements in the tests do not apply to travel trailers.

The Four Times Test

You pass this test if you have taken your vehicle to the dealership for repair

  • twice for the same problem within the first 12 months or 12,000 miles, whichever comes first; and
  • twice more during the 12 months or 12,000 miles following the first repair attempt, and
  • the problem continues to exist.
The Serious Safety Hazard Test

A serious safety hazard is a life-threatening malfunction that substantially impedes your ability to control or operate the vehicle normally, or that creates a substantial risk of fire or explosion. You pass this test if you have taken your vehicle to the dealership two or more times for the repair of a serious safety hazard

  • once during first 12 months or 12,000 miles, and
  • once more during the 12 months (or 12,000 miles) following the first repair attempt, and
  • the problem continues to exist.
The 30 Day Test

If your new vehicle has been out of service for repair due to a defect that substantially impairs the use or market value of the vehicle due to defects covered by the warranty for a total of 30 or more days during the first 24 months or 24,000 miles, and there were at least two repair attempts during the first 12 months or 12000 miles, and the problem still exists. If no loaner vehicle was provided to you by the dealer during this time period, you pass the test.

It is advisable to contact the Lemon Law Section of the Texas Department of Motor Vehicles (TxDMV) for more specific information and assistance at (888) 368-4689.

What motor vehicles are eligible?

Cars, trucks, motorcycles, motor homes and all terrain vehicles are covered, as well as demonstrator vehicles that develop problems covered by a manufacturer's written warranty. Travel trailers must be titled and registered in Texas to be eligible.

Are used motor vehicles covered?

Your used vehicle may be covered under current state laws. Texas laws related to warranty performance may cover your vehicle if your used vehicle is still covered by the manufacturer's original warranty (not an extended service contract), or if the problem started and was reported to the dealer while under warranty and it continues to exist, repair assistance of the warranty-related problem may be available to you.

Complaint Process

Relief under the Lemon Law is available to eligible consumers. The process is simple, easy-to-follow and includes the following:

  1. The consumer files a Lemon Law complaint form with the $35 filing fee with the TxDMV and provide notice of the complaint with a last opportunity to repair defect to the applicable manufacturer;
    MVD-140 Lemon Law Complaint Form
  2. The complaint is reviewed by the assigned TxDMV staff case advisor for completeness and eligibility and an attempt to resolve the complaint through mediation between the parties will be made;
  3. If unresolved, the matter will be referred for a hearing before an assigned hearing examiner in which both parties will be able to present their case. For information about the hearing process see the Office of Administrative Hearings page.
  4. The hearing examiner will issue a final written decision to the parties on the matter within 60 days after the close of the hearing; and
  5. Either party may challenge the final order by filing a motion for rehearing with the TxDMV. If still dissatisfied, the aggrieved party may file an appeal with a state district or appeals court in Travis County, Texas.

Because the filing deadline and other requirements are very specific, call the Lemon Law Section for the TxDMV for more information or assistance concerning warranty repair problems at (888) 368-4689 or promptly consult legal counsel of your choice. 

Vehicle Ownership Tips

Taking The First Step (“An ounce of prevention is worth a pound of cure.”)
  • Read your warranty and owner’s manual.
  • If you have a problem with your vehicle, inform your dealer about the specific problem(s).
  • The problem(s) should be fully described on the repair order.
  • Keep all repair orders and records for your vehicle in safe place.
  • Maintain good communications with the dealer.
Stay Informed

Check manufacturer’s website for any technical service bulletins on your vehicle. Stay aware of any recall information on your vehicle.

If You Need to File a Lemon Law Complaint
  • Check the information on the Texas Lemon Law that came with your vehicle. This website will provide you with further information on your rights under the law and the complaint process and eligibility.
  • Consult with legal counsel, if necessary.
Dispute Resolution
  • The TxDMV can help the parties settle lemon law cases, which can save you time and money.
  • Keep good records on your vehicle
  • Keep lines of communications open between yourself and the manufacturer.
If I Go to Court
  • Lemon Law cases are heard by an independent administrative hearing examiner.
  • Be prepared.
  • Organize the major points.
  • Bring witnesses, if any and your vehicle for inspection.
  • After the hearing, review the hearing examiner’s written recommendation on your case.
  • If you disagree with it, file your objections timely with the hearing examiner.
Final Determination by the TxDMV
  • The TxDMV is responsible for issuing a final order. If you disagree with the final order, you may an appeal with the agency, and if still not satisfied, a state court.
  • Contact a licensed attorney or TxDMV for details.
Vehicle Care Tips
  • “Take care of your vehicle and it will take care of you.”
  • Service and maintain your vehicle according to the owner’s manual.
  • Make sure an authorized dealer performs warranty repairs on your vehicle.

Look before you leap! Research the manufacturer of the make and model of the motor vehicle you wish to buy before you buy!!! It could save you future headaches.

Recalls and Safety

VW Emissions Issue

Do you own or lease a diesel 2.0 or 3.0 liter Volkswagen from 2009-2016?

If so, the Environmental Protection Agency (EPA) has updates on the alleged problems and violations associated with these vehicles.
VW Notices of Violation

Related Articles

Recall Information

Texas motorists who want to see if their vehicle is subject to a manufacturer’s recall can check the National Highway Traffic Safety Administration’s (NHTSA) website, Safercar.gov.
Safercar.gov

 

If Texas consumers seek to file a case under the Texas Lemon Law alleging a substantial defect[s] with his/her motor vehicle, they are required to comply with the statutory provisions under Chapter 2301, Subchapter M of the Texas Occupation Code.

If consumers have further questions on these issues, they may contact the TxDMV at 888-368-4869 or txdmv.gov.

Dealer Closures

iStock 000019356388 SmallWhen a dealer closes unexpectedly, you may find your vehicle registration and title paperwork and related fees were never transferred to the county tax office. This leaves you without proper ownership evidence for your vehicle.

Dealer Status

The first step is to determine the official status of the dealership. Did the dealer go on an extended vacation or did it permanently close? Did the dealer file for bankruptcy in court? The official status of the dealership determines your course of action.

Your dealer closed
& did not file for bankruptcy

Take the following to your county tax office:

  • Evidence of ownership, such as a Manufacturer's Certificate of Origin or title assigned to you by the dealer. If you do not have this document, you have the option of applying for a bonded title through one of our Regional Service Centers or contact your county tax office for alternatives,
  • Completed Application for Texas Title and/or Registration (Form 130-U), and
    130-U
  • Proof of payment, such as a dealer sales contract, a bill of sale, Tax Collector's Receipt for Texas Title Application / Registration / Motor Vehicle Tax or an invoice. If these documents itemize tax, title and registration, and show you paid the proper fees, you will not be charged again. If the amounts are not itemized, or proof of payment documents are not available, you will need to pay your sales tax, registration and titling fees, including any title penalties for late application at your county tax office.
  • If you purchased your vehicle through a cash sale, you must provide a written statement when you apply for the title that states there is no such lien on the vehicle.

Your dealer closed
& filed for bankruptcy

  • First determine whether your vehicle is covered by a court order releasing the vehicle as an asset and awarding ownership to you. Your lienholder may be able to help you with this determination. The Court Order or attached exhibit must specify the VIN, preferably the name of the title applicant(s) and any known lienholder.
  • Your situation may fall in one of these basic Court Order scenarios:
    1. Scenario: You may be asked to provide all properly completed required title transfer documents. If a required document is not available, you will need to contact the bankruptcy attorney to obtain it.
    2. Scenario: You may use the court order as a substitute for one or all ownership documents if the court order specifically eliminates the requirement of the seller's signature on items such as Form 130-U, odometer statement, etc.
    3. Scenario: Your vehicle may not be listed individually in the court order, in which case you must supply a copy of the court order releasing all vehicles. Provide the court order with the other documents to allow you a waiver for any fees that you already paid.
  • To title and register your vehicle when a dealer files for bankruptcy without completing the proper paperwork, take the following to your county tax office:
  • Original Bankruptcy Court Order, a certified copy of the court order, or an electronic copy of the court order, including the court exhibit that specifies the title applicant and vehicle, providing there is one for your vehicle,
  • Evidence of ownership, such as a Manufacturer's Certificate of Origin or title assigned to you by the dealer,
  • Completed Application for Texas Title and/or Registration (Form 130-U),
    130-U
  • Any other supporting document required in a standard title transfer (Power of Attorney, odometer statement, etc.), and
  • Payment documents, such as a dealer sales contract, a bill of sale, VTR-31-RTS receipt (Receipt for Texas Title Application/Registration/Motor Vehicle Tax)or an invoice.
  • If these documents itemize tax, title and registration, and show you paid the proper fees, you will not be charged again. If the amounts are not itemized, or payment documents are not available, you will need to pay your sales tax, registration and titling fees, including any title penalties for late application at your county tax office.
  • If you purchased your vehicle through a cash sale, you must provide a written statement when you apply for the title that states there is no lien on the vehicle.

Your dealer filed for bankruptcy,
but remains open for business

Title and registration transactions are still processed normally.

Sales Tax

For more information, contact the State Comptroller's Office at (800) 252-1382

Complaint

To file a dealer complaint with the Enforcement Division, complete and submit a complaint form.

Motor Vehicle Dealer Complaint Form

Moving in Texas

householdgoodslogo3We understand moving is stressful and the TxDMV wants to help you to protect yourself. That's why we say "Don't Make A Move Without Us!" By law, Texas movers must be licensed with the TxDMV. If you hire one that isn't, you risk losing your belongings.

Keep in mind that the lowest price may not be the best deal - especially those offered on Internet message boards or sites. You might fall prey to a dishonest moving company that may demand more money to unload your possessions or fails to show up for delivery.

Before you hire a mover, first check our Truck Stop, the database that can tell you whether a company is licensed with the TxDMV. A licensed Texas mover will have an "Active" TxDMV certificate number on file.

truck-stop

Step 1: Look Up
A Mover Online

 

We also prepared a Moving Checklist to help you with your move. If you do have a problem, we'll try to help. Please take the time to read the information below so you know what steps to take before and after the move.

Before Your Move

1. Choose a Licensed Mover

You will have many choices when it comes to selecting a moving company. If your mover isn't licensed to conduct moves in Texas, you could risk losing your material possessions, family heirlooms or other items of personal and irreplaceable value. It is illegal for a mover to operate without a license to conduct moves. You can check that your mover is licensed in Texas by checking our Truck Stop database.

An "Active" certificate status means the mover is licensed.

If you can't find a moving company in our database, ask your mover to give you a copy of their TxDMV Certificate number and check that information in our Truck Stop database.

Because prices and services offered vary from mover to mover, we recommend you shop around before hiring a licensed mover. Keep in mind that the lowest price may not make the best deal. Don’t be afraid to ask questions and make sure you get everything in writing. Licensed movers are insured and will provide you with the proper documents for your move.

How to Spot an Unlicensed Mover

 

Low Priced Moves

If it's too good to be true, it probably is. What may look like a low cost move may not turn out to be a smart move. Unlicensed movers may advertise a very low cost for a move then increase the price once your items are loaded onto their truck. Your items would be in their custody until you pay the higher price.

Generic Contact Information

Unlicensed movers typically have no local business address, use cell phones as their business phones or answer the phone with vague terms as "Movers" or "Moving Company". Ask questions. Ask the mover to give you their TxDMV certificate number; then check their number in our Truck Stop database.

Unmarked Trucks

Unlicensed movers will typically have no markings on their trucks or use rental trucks. TxDMV requires all licensed movers to have their name, TxDMV certificate number, USDOT number on both sides of their truck either permanently attached or with a magnetic sign.

No Proposal/Contract Documents

Unlicensed movers may not provide you with a proposal or contract document, or, may rush you through a contract form and make you sign it before reading it. A licensed mover will provide you with both a proposal and a contract document and will ask you to sign it at different stages of the move. A licensed mover will not assess additional charges after the contract is signed unless you both agree to them in writing. Please make sure you read any documents before you sign them.

No "Rights and Responsibility" brochure provided

All licensed movers are required to provide you this document prior to loading your items. Your Rights and Responsibilities When You Move in Texas

2. Review Proposals and Contracts

Read all documents before you sign your name.

Even though most movers are legitimate and reputable, unwary consumers may fall prey to dishonest moving companies and could lose more than just what they paid to have their items moved.

Proposals

Once you've selected your mover, make sure to get your agreement in writing. A licensed mover will provide you with both a proposal/estimate and a moving services contract BEFORE they begin to load your items. Some will give you a combined form that includes both the proposal and the contract together.

Prior to loading, the mover must provide you with a written proposal describing the services to be performed and indicating the maximum amount that you could be required to pay for their services. The proposal may be either binding or not-to-exceed:

  • A binding proposal states the exact price of the move.
  • A not-to-exceed proposal states the maximum price of the move but allows the mover to charge less than the maximum.

To receive an accurate estimate, you must notify your mover of all items to be moved and specify required services such as moving your items up or down several flights of stairs, via long carries to/from your dwelling or using an elevator. Some movers will provide services such as these at an additional cost. The proposal should also indicate when payment is due and what forms of payment are accepted.

Contracts

Licensed movers will also provide you with a moving services contract prior to loading your items. The items written on your proposal become a part of your contract along with the contract terms and conditions.

Don't rely on any verbal agreements.

Be sure all agreements between you and your mover are written into the moving services contract. Last, but not least, remember to read all documents thoroughly and carefully before signing them.

3. Understand Liability vs. Transit Insurance

Mover's Liability

All licensed movers have a basic liability of $.60 per pound, per article. For example, if your 50 pound television is damaged during your move, your mover is liable for a maximum of $30.00 (50 lbs. X 0.60 = $30.00). While your mover cannot reduce the amount of liability below $.60 per pound, per article; they can agree to a higher amount of liability which must be agreed upon in writing by both parties and which may come at an additional cost to you. Remember, this is not insurance.

Transit Insurance

Some movers may offer to sell you a transit insurance policy, which helps cover loss or damage to your items, or you may wish to purchase transit insurance separately. Your mover is required to provide you with a copy of the policy and/or any other appropriate evidence of insurance purchased through them. Transit insurance is not regulated by the TxDMV or the Texas Department of Insurance so be sure to read the transit insurance policy carefully and understand the coverage and any deductibles.

During your Move

Inventories

Some licensed movers may offer to prepare a descriptive inventory of your items for an additional cost. The inventory should list all items to be moved and their condition. The document should be signed by both you and the mover at both the point of origin and the destination. Remember to review the inventory for accuracy before you sign it.

Inventories are often used during the claims process so inspect your shipment carefully. Make sure all items are accounted for and indicate any obvious damages during the move.

Movers may prepare an inventory for their own use without an agreement between you and them. If so, the mover cannot assess a fee for preparing it.

Packing and Loading

Depending upon your agreement with your mover, you may be doing some of the preparation for your move.

If you're doing your own packing, be careful about overloading boxes. To avoid damage, do not pack fragile items with heavy items in the same box. Mark fragile boxes.

Do not pack valuables (such as jewelry or money), medications or important papers for loading into the mover's truck. The mover is not responsible for these items.

Your mover may have additional tips for preparing for your move.

Delivery

Your mover must provide you with a completed copy of the moving services contract, signed by the two of you upon delivery of the shipment.

Check the condition of your property and make any notations on the contract document before signing. Signing the contract upon delivery does not release the mover from any liabilities. The signatures only confirm that the shipment was delivered.

Payment of Charges

The proposal document must explain when you will be required to pay your mover and what form of payment is accepted. Remember that the last amended contract or written proposal lists the total price that you will be required to pay at the time of delivery.

You should be prepared to pay the maximum amount of money shown on the written proposal provided by your mover.

In Case of a Problem

Damage Claims

If you have a dispute about the charges or loss/damage to your goods, you must first file a written claim with your mover within 90 days of the delivery date. You must include enough information for the mover to investigate your claim along with any specific monetary amounts requested or other type of compensation you are seeking. If your mover does not receive your claim on time, your claim could be denied. If your claim involves damaged goods, you should preserve the containers along with the damaged goods so your mover may inspect them.

Your mover has 20 days to respond acknowledging your claim and has 90 days to pay, deny or make a settlement offer. Your mover has the right to inspect containers or damaged goods within 30 days of receiving your claim. If you are not satisfied with your settlement, you can contact the TxDMV for mediation or you may pursue the claim in a court of law (some counties require mediation before you can pursue your claim in a court of law).

Mediation

Mediation is conducted by a neutral third party and coordinated by TxDMV at no cost to you. Ideally, mediation will be held by telephone conference, by written submission or in person at TxDMV facilities in Austin, Texas. If mediation is unsuccessful, you may pursue the claim in a court of law at your expense.

If you wish to file for mediation through TxDMV, please download our form and submit your request within 30 days after the mover has responded to your claim with an unsatisfactory offer or a denial of your claim, or 90 days after the date you submitted your original claim you have not received a response from the mover. 

Household Goods Mover Mediation Request Form

Mover Complaints

If you feel that your mover is not complying within the rules and regulations set out by the State of Texas you can file a complaint with TxDMV against a mover in several ways:

  • Use our automated Complaint Management System (CMS), 

     File a Complaint
  • Let us know via e-mail.
  • Call our consumer helpline at 1-888-368-4689. Hours of operation are between 8:00 a.m. and 4:00 p.m. Monday through Friday.
  • Download and mail or fax our HHG Complaint form.

    Household Goods Mover Complaint Form
Interstate Moves

Movers that conduct interstate moves are subject to federal regulations under the Federal Motor Carrier Safety Administration (FMCSA). For more information on interstate moving companies or to file a complaint regarding an interstate move, visit www.protectyourmove.gov.

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