National Moving Fraud Conference

Millions of Americans move each year, and while most of these moves are made by legitimate, licensed moving companies, in recent years there has been an alarming increase in tragic household goods moving incidents involving criminal or “rogue” movers. The Texas Department of Motor Vehicles and FMCSA invite state and federal government regulators, law enforcement and moving industry representatives to meet and discuss strategies on how to identify and stop moving fraud. The two day agenda will include presentations by federal and state officials and industry partners, law enforcement's, consumers and others affected by moving fraud and interested in bringing this important issue to the attention of the moving public.

National Moving Fraud Conference – Schedule

This is a two-day event, co-hosted by the TxDMV and the FMCSA. Each day of presentations will provide an opportunity to hear from speakers on what constitutes moving fraud, recent scams used by rogue movers, strategies for combating moving fraud and case studies.

Seminars Location Registration Information
April 5 and 6, 2016 Austin Register Flyer

Cancellation and Substitutions

Registrants cancelling at least 72 hours before the event can fax notice to the TxDMV at (512) 465-5652.

If you have registered, but are unable to attend, you may send another person in your place. The substitute should inform TxDMV staff at the time of seminar attendance.

Electronic Lien Titles

How do I obtain a paper title for a vehicle taken in trade when paying off a loan, if title is electronic?

When a dealer pays off a loan for a vehicle taken in trade with an e-Title, the lienholder has 10 business days after receipt of payment to release the lien. The lienholder sends an electronic transaction to TxDMV with the name and address of the dealer. TxDMV will remove the lien and mail the paper title to the dealer.


If I have a Dealer Title Application (DTA) vendor who provides my dealership with software, how will ELT affect me?

Each DTA vendor's software applications are different; contact your vendor for information on how ELT affects you.


How will ELT affect my business?

Download the revised Form 130-U and begin determining if your customer's lienholder is an ELT participant and prefers e-Titles.


Computer Settings

  • Pop-up blockers will need to be disabled for the eTAG system. In most cases, you can set your pop-up blocker to "always allow" for the eTAG system. If you are not automatically prompted to allow for pop-ups when you enter the eTAG system, you will need to enter into your pop-up program as an allowed site.
  • Plug-ins should be enabled for the eTAG site.
  • ActiveX filtering should be unchecked within the eTAG site. If you have problems printing with the Adobe Reader® ActiveX® plug-in while using the Internet Explorer® browser, here is another workaround:
    1. In Adobe Reader® or Acrobat®, choose Edit > Preferences.
    2. Select Internet.
    3. Deselect "Display PDF In Browser", and then click OK.
  • Phishing filters may interfere with processing eTAG. Disable the filters on your computer or set them to "always allow" access from
  • Set your computer's security setting at medium or make an exception for the eTAG system by adding to your allowed sites.
  • Your computer's content advisor may need to be disabled or set to allow access to

If you are unsure of how to change the settings on your computer, please consult the "Help" manual that was installed on your computer with the operating system. If you have installed other programs, such as an anti-virus program or your online provider gave you phishing filters and pop-up blocker features, please consult with your internet service provider about how to change your settings for use with the eTAG system.

Other considerations

  • Check for any critical updates to your operating system, browser(s) and Adobe Acrobat® or Adobe Reader®. Visit the respective software manufacturer's website to check for updates and follow their instructions for downloading and installing these updates.
  • If problems persist, you may uninstall and reinstall Adobe Reader®. Sometimes, an incomplete installation of this application may prevent printing.
  • If printing problems persist while using Internet Explorer®, you may wish to install another browser to use with eTAG, such as Mozilla Firefox®.

Printing Problems

If you click on "Print Tag Image" or "Reprint Tag Image" and get an error message, first be sure you have Adobe Reader installed on your computer.

If you are still having trouble printing with Internet Explorer and Adobe Reader, try using an alternate web browser or change your Adobe Reader preferences to open documents directly in Adobe Reader. Here's how:

  1. Open Adobe Acrobat Reader.
  2. Select "Preferences" from the Edit menu.
  3. Select "Internet" from the Categories: list.
  4. Uncheck the box that says "Display PDF in browser"

When you click on "Print Tag Image" Internet Explorer will ask you to verify that you want to download the file. Then retry the webpage. The tag and receipts will now open in a separate, stand-alone version of the Adobe Reader.

If you can log in but cannot print or if you can't log in to the eTAG system

  • If you can log onto the system but can't print the eTAG images, try reprinting the tag image. If this does not work, use an Internet Down Tag to manually enter the owner and vehicle information, and contact the eTAG Help Desk for assistance.
  • If you have already received your login information from MVD and you can't login to the eTAG database then contact the eTAG Help Desk by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call (512) 465-4010 for assistance, Monday – Friday 7:00 a.m. - 5:30 p.m.

Trailers without VINs

Many utility trailers less than 4,000 lbs. do not have a VIN. The eTAG System requires a VIN to obtain a buyer's tag or a vehicle-specific dealer tag. To complete the transaction, in the VIN field, you will enter the words "novin" along with the date and time.

For example: novin04052015341 represents a no VIN trailer eTAG transaction was processed on 04/05/2015 at 3:41 pm.

You will still have the option to obtain a VIN for the trailer frame from the TxDMV Regional Service Centers.

More Help

If you have problems with the eTAG Database, please provide feedback with as much specific information as possible so we can troubleshoot the problem. Here’s what we need to know:

1. Your contact information

  • Name,
  • Phone or email,
  • eTAG username,
  • Your license (P) number

2. A description of the problem (examples enclosed)

  • I receive a message “Invalid username or password” when logging into the system.
  • I have created my allotment of Internet Down Tags and now I need more allotted.
  • The eTAG system works on some computers but not others.
  • The eTAG system prints to some printers but not others.
  • There is a message about pop-ups.
  • The eTAG system displays a message “There has been an error in the operation you are trying to perform, please contact the system administrator.”
  • The eTAG system displays a message “You don’t have permission to view this page.”
  • The eTAG system will not create an eTAG image. (Specify what type of tags this is affecting.)
  • The eTAG system creates an eTAG image but it will not print.
  • Other - Provide a description of the problem you are experiencing with the eTAG system

3. Where and when the problem occurs

  • When logging on
  • All screens after login
  • When an item is selected (specify what item)
  • Only with printing/viewing all tags
  • Only with printing/viewing specific tags


Call (toll free) 1-877-933-2020 or email eTAG Support at This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..

If your DBA(s) is missing or your location information is incorrect, please contact the TxDMV Contact Center at (888) 368-4689 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We will review the license record to determine the next steps necessary. Please provide:

  • Your license (P) number
  • All locations tied to the license number
  • All DBAs associated to that license (and location of each DBA)
  • A contact person and a phone number where they can be reached

If you have any questions regarding the rules for use of temporary tags, or other motor vehicle dealer licensing, please call (888) 368-4689 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Dealer License Plates

plp dealerFranchise (new) and Independent (used) motor vehicle dealers are eligible to buy and use metal dealer plates. The number of dealer plates a dealer may purchase depends on the number of sales made by the dealer. The department also issues special metal plates to manufacturers, converters and in-transit operators.

Franchise and independent motor vehicle dealers may apply for metal dealer's license plates for the type of vehicles the dealer is licensed to sell. For example, a dealer who is licensed to sell only cars and light trucks may use its dealer plate only on a car or light truck in the dealer’s inventory and not on a motorcycle or trailer the dealer may own.

In-Transit plates are issued by the department to licensed drive-a-way operators who transport vehicles from a manufacturer or other point of origin to a dealer.

Only one plate is issued for these types of plates and the plate is displayed in the rear license plate holder of the vehicle in most cases. The plate expires when the license expires. During the license renewal process, the licensee has the option to renewing their existing plates. If a plate is renewed, the department will issue a new year sticker to be affixed to the plate.

Metal Plate Uses

Dealer Uses Include:
  • On vehicles being used for demonstration or test drives
  • On vehicles used by the dealer, the dealer’s family or employees for personal use
  • On courtesy vehicles used by the dealer if there is no signage on the vehicle
Converter Uses Include:
  • On vehicles the converter is demonstrating or test-driving
  • On vehicles being driven by the converter to and from the franchised dealer that sells the vehicle
Vehicles with Dealer’s or Converter’s Plates
  • MUST have a current inspection
  • CANNOT display signs on the vehicle
  • CANNOT be used on a vehicle carrying a load or performing services for the dealer, such as carrying parts or operating as a rental unit (There is a special provision under the law for independent dealers carrying vehicles to and from the auction.)
  • MUST have the title assigned to the dealer

Questions about the proper use of dealer, manufacturer, converter and in-transit plates should be referred to the TxDMV’s Enforcement Division.

License Plate Log

The law requires a dealer/converter to maintain a record of all metal plates and each vehicle assigned a license plate. The log shall consist of:

  1. the assigned plate number;
  2. the year/make of the vehicle displaying the plate;
  3. the vehicle identification number; and
  4. the name of the person in control of the vehicle.
Dealer Plate Log

Plate Allowance

Dealers are limited in the number of plates they may order depending on the type of license issued and the number of vehicles sold.

New Application

If you are ordering metal dealer plates with your application for a new license, make sure you do not order more than the number allowed by law. These numbers depend on the license type.

Exemptions to these plate limits for new applications may apply if the license applicant is:

  • a franchised dealership that has been subject to a buy-sell agreement, regardless of a change in the entity or ownership, or
  • any dealership that relocates and has been licensed for a period of one year or more.



When renewing, the number of license plates you may renew includes the number of plates you received with your license.

For example, if you are a franchised motor vehicle dealer and you received five plates when you first received your license, then you may receive up to 25 additional plates upon renewal for a total of 30. If you are a franchised motor vehicle dealer and you did not receive any plates when you first received your license, then you may receive up to 30 license plates upon renewal.

Plate Allocation Summary Table
License Type New Application Allowance Total Allowed with Renewal
Independent motor vehicle dealer 2 3
Independent motorcycle dealer 2 3
Franchised motor vehicle dealer 5 30
Franchised motorcycle dealer 5 10
Franchised or independent travel trailer dealer 2 3
Utility trailer or semi-trailer dealer 2 3
Wholesale dealer 1 1
Independent mobility motor vehicle dealer 2 3
Additional Plates

If it is renewal time and you have already reached the maximum allowed plates, you may submit a VIT document or other proof of sales with your renewal application to receive additional plates. *VIT must be submitted each time with the renewal.*

If you are a non-wholesale dealer who sold this many vehicles according to VIT or other proof of sales Then you may receive this many additional plates
Fewer than 50 1
50 to 99 vehicles 2
100 to 200 vehicles 5
More than 200 vehicles May obtain any number of metal dealer plates at dealer’s discretion.
If you are a wholesale dealer Then you may receive one (1) additional plate, regardless of how many vehicles you sell.

LP703 Number of Metal Dealer Plates Allowed with License Renewals


A licensed motor vehicle dealer may obtain a personalized metal dealer license plate.

Cost: $85 per year/ plate

Plates are issued on a two-year basis and expire with the dealer’s license.

New applicants

Mail a completed application, documentation, and fee to your county tax office.


Mail renewal form, documentation, and fee to your county tax office.

More Information

Dealer plate allocation rules apply and documentation must be submitted to MVD before personalized plates will be approved


Making eTAG Work for You

System Requirements

The eTAG system was developed so that it could be readily used in a typical business environment that uses a Windows-based operating system, the most commonly used Web browser, and high-speed broadband (DSL) or cable internet connections. While it is possible to vary from these standards somewhat, for your convenience, we have spelled out the optimal hardware and software environment for dealers below.

Hardware and Software to Optimize eTAG Performance

  • Internet connection: High-speed broadband (DSL) or cable. (Note: Dial-up and slow broadband connections put you in the slow lane and will require patience.)
  • Computer: Windows Intel Pentium® III or faster (or equivalent processor) with a minimum of 512mb of memory
  • Operating system: Windows XP with Service Pack 2, Vista, or Windows 7
  • Browser: Internet Explorer 9.0 or higher, the most current version of Google Chrome, or the most current version of Mozilla Firefox. All of these browsers are available free of charge.
      Please Note: Following the implementation of eTAG 2.0 on July 17, 2016, a limited number of Microsoft Internet Explorer (IE) users may encounter an issue when attempting to print a temporary tag using IE. Chrome and Firefox are not affected. If you encounter the printing issue, please follow the steps outlined below. If this does not resolve the issue, please contact the Service Desk or utilize the Chrome or Firefox browsers.
      Microsoft Internet Explorer setting change:
      1. Click on Internet Options
      2. Click on the "Advanced" Tab
      3. Scroll down to "Browsing"
      4. Uncheck the "Enable third-party browser extensions*"
      5. Reboot your computer
  • If you prefer Apple® computers, use Mozilla Firefox® as your browser to access the eTAG Database.
  • Printer: Any printer supported by the Windows XP, Vista, or Windows 7 operating systems, but laser will produce the highest quality.
  • Software: Adobe Reader 8 or higher. You must have Adobe Acrobat® Reader installed on your computer. You can visit Adobe's website to install the latest version of the Adobe Reader for free. Uncheck the box next to “Free Google Toolbar” then click “Download Now” to begin the download. When the download is complete, follow the screen instructions to install Adobe Reader. Please double check the System Requirements section to see if your computer is compliant with Adobe Reader V 8.0 or higher.

Login Information

Where to Log In


Login to eTAG

Usernames and Passwords

When a dealer license is approved, a user name and password are sent to the email address you provided in the application.

If you do not receive your username and password, contact the Motor Vehicle Division (MVD) by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your license number (‘P’ number) with your request.

If you need to reset or change your username or password, please use the eTAG Change Form.

Change to eTAG Contact Information


All dealers with eTAG accounts and all new dealers are automatically subscribed to a mailing list for eTAG Updates. Important messages, including eTAG status, are relayed to all dealers on our mailing list.

These updates are distributed to authorized dealers through email and you should check your email regularly for new messages.

Please remember that this list is only as good as the email address you provide when you create your account.

This list is owned exclusively by TxDMV and will not be sold or used by anyone for any purposes other than the distribution MVD or VTR related information.

Record Keeping

Access to the eTAG database

Only current, GDN licensees and Converters can access the Dealer eTAG application.

Unless a dealer is careless with his username and password, no unlicensed entities will be able to obtain a system generated number.

Multiple user accounts

The dealer’s primary eTAG user will have the ability to act as system administrator for the dealer.

He/she may create, delete, change or reset additional usernames and passwords for your location, so dealers may allow more employees to issue eTAG.

Visibility of records

Only state agency personnel will have access to records.

Licensees can only view their own entries into the database.

Only dealership personnel with a dealer issued username and password will be able to access your records.




Featured Program

Texas Two Steps One Sticker Campaign

SPV Calculator

SPV info

Calculate the standard presumptive value of your vehicle.



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